DTH Operators Violating TRAI DTH Regulations

Sir

TRAI issued 'The Direct To Home Broadcasting Services (Standards of
Quality of Service and Redressal of Grievances) Regulations, 2007'
which prohibits DTH operators from disabling the SetTopBoxes of the
subscribers who choose to opt out their Services.

But at present, the DTH operators disable the SetTopBoxes of a
Subscribers by transmitting a Software through OverTheAir (OTA update)
rendering it dead for the purpose of receiving FreeToAir Channels, eg
provided by the Doordarshan DD Direct Plus. Therefore, a Subscriber
has to buy a new SetTopBox to receive such FreeToAir or DD Direct Plus
Channels.

This is clear violation of aforesaid TRAI DTH Regulations, 2007.

We sincerely want that aforesaid TRAI DTH Regulations, 2007 must be
strictly enforced to all Private Pay DTH operators of India. DTH
subscribers must be allowed to watch FreeToAIR Channels such as DD
Direct Plus when their Subscription Period is over OR they wish to opt
out from Pay DTH Service.

All Private DTH operator should UNLOCK their SetTopBox so that we can
watch DD Direct Plus channels which they blocked by Software Update.
Thank you.